We founded Novi's Boutique with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below. Please have a look at them and contact us if you want to learn more:
1. Any questions that may arise, in regards to sizing or other information, Please do not hesitate to ask. We will ONLY honor a 14 day exchange for the same or any other product from the purchase date.
Email: firstname.lastname@example.org to notify us that an exchange is coming. Please include the item you are returning and we will provide you a return address to ship to.
2. Make Sure ALL ITEMS are in NEW condition unworn with tags attached in original packaging, and fragrance free. We will not accept anything that does not meet the criteria above.
3. Customer is responsible for return shipping. We will not be charging for the exchange item to be shipped back.
4. Please keep a copy of the tracking number for your package as we cannot be responsible for lost packages.
Thank you for shopping at